Warranty & Returns
www.schaunelectric.com offers two different types of warranty, depending on what the product is and what was stated as per policy at the time of purchase.
Schäun Electric 10-Months Service Warranty
We at www.schaunelectric.com will always work hard to solve any problem you might have with one of our products. We have an in-house certified technical team working on your products round the clock at our Lahore office. We offer 10-Months limited warranty on Brand New LED and other products at www.schaunelectric.com whose invoice has a order number mentioned as that is used to claim warranty with us.
All Brand New LED Lights being sold at www.schaunelectric.com can be bought with or without warranty and the under 10-Months Schäun Electric Service Warranty shall cover the “Software” & “Hardware” faults the unit develops in the corse of usage of your LED Products during the 10-Months .
We in no way replace your LED Products in case your LED Lights malfunctions and this warranty is only covering repairs cost which is labour cost to repair the products. If any components are needed to be applied all costs are translated to the client before applying any fix and if the client agrees only then we proceed. The labour cost aspect of the job is totally covered from Schäun’s end when the product is bought with our 10-Months long warranty plan.
www.schaunelectric.com keeps the right to disapprove any warranty claims based on things like if the product is tempered Voltages(Generators Powered), Harmonious Frequencies, EMI Inductions, Induction Isolation, Decoupling Isolation, damaged, altered or modified as a result of misuse, abuse, or attempted repair or customer re-work. If the product is unable to be repaired under the service warranty then no replacement unit would be issued as it includes repairs only.
Broken products are not covered under Schäun Repairs warranty but however an attempt is made to recover the products and if the unit can not be repaired then no replacements shall be given to compensate the loss as this is merely a repairs warranty given to you at a extremely reasonable price so you save thousands in repair jobs in case that you may have to face any in the corse of your usage.
Our Famous Schäun 7 Days Replacement Policy
It’s the warranty that changed the way online shopping was being done in Pakistan. We are not just the trend setters but the first store in Pakistan to have a fully functional Returns policy and most importantly made other stores follow this trend in order to confirm the safety of our & other customers across Pakistan.
www.schaunelectric.com has a full one-week replacement policy for all our products so you can be sure that the product you have purchased online has no manufacturing fault or defects. If any issue is reported within a week via email at support@schaunelectric.com or by calling at 033-4159818 then your product shall be replaced right away.
All Physical faults are to be inspected at the time of purchase and they are the ones which can be visible but claims for scratches, dents shall not be entertained in our 7 Days return policy and only the issues that can not be spoted are to be covered. You are requested to check your product before you pay for it in the case our staff is making the order@schaunelectric.com
If you are getting your delivery from a Courier company *e.g. (TCS)* and they do not let you open the flyer then you can report about any such issues on the day you get the delivery via call or email.
Please note that items must be in an unused condition and contain all the original tags and packaging (if any). If removed then the packing for the replacement products shall be removed to adjust for the replaced product.
Making a Warranty Claim
Before contacting Support, be sure to check different forums using google for the issue you are encountering, as it helps in most cases If your problem is still not resolved, call our Support Team at 0320-4645-216 or via email at “support@schaunelectric.com”. If we are still unable to resolve your issue, and a warranty replacement is deemed necessary, our Support Team will provide instructions for sending back your unit for replacement or repairs.
Once the product is received, www.schaunelectric.com will at its discretion, ship a replacement to you postage/shipping paid. If repairs are required we shall update you within 10 days when we receive your product on our end. All returns must include a Return Request Number (RRN) number, which you can request/lodge by logging in to our website using your account and under “My Account Section” and filing a “Return Request” from your completed orders.
www.schaunelectric.com reserves the right to send you a replacement product that is the same or of a similar style, or a substitute equivalent that may not be of like kind (depending on availability). Replacement products will be furnished only on an exchange basis. Replacement products are warranted as above for the remainder of the original applicable product warranty period, dated from the original date of purchase
There will no warranty if there is any backfire or any issue from power supply.
There will be no warranty of panel.
Buying a product with “No Warranty”
If you are buying a product on www.schaunelectric.com without any warranty than also you will be getting Schäun 7 days Replacement Warranty and we would like to assure you that the same level of quality goes into checking these products as it does for the ones in 10-Months warranty by Schäun. If your product is out of warranty and you still wish to get it fixed with us then we would be happy to do it for you but for that the cost of repairs needs to be paid by the customer.